Frequently Asked Questions


Q: Can you send samples for testing products?
A. Yes. With many projects, we have samples available for testing. Reach out for a FREE sample!

Q: What is a proof and why is it important that I look at it?
A: In printing terms, a proof is a one-off copy of your document after all modifications and pre-production setup processes have been completed. It is your final opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate delivery of your print job on the first run.

Q: Do we sell bags that go into the packaging types you offer?
A: We don't sell bags.


Q: What is your Minimum Order Quantity for Business Cards?
A: Our minimum is 250. *Our minimum is in regards to one design per Minimum Order Quantity of 250.

Q: Do you offer discounted pricing for larger order quantities?
A: Yes we offer discounts on orders larger than 2,500qty. For a quote contact

Q: If I have a question about sales, where can I send an email? Does this include new and current customers?
A. You can reach us for all your sales needs at We typically respond within 24 hours. Thank you!


Q: When does the work on my job/order start?
A:  Production doesn't get started on the project until we have received final approval on the digital proof that is provided with each order. Once your digital proof is approved the production turnaround time on a Business Card order is 3-10 business daysPackaging turnaround time is 4-6+ weeks. *Shipping is not included in quoted timeframe.

Q: What file format should I use when submitting my electronic document for printing?
A: Our graphic designer's preferred file formats are .ai, .pdf, and .eps- though often .psd, .png, and .jpg will work. For highest print quality, we recommend sending over .ai or .pdf files. Files that are in the following format are not accepted: .DOC, .BMP, .WebP, Powerpoint

Q. I don't have a file but I want to get something printed - what do I do?
A: That's no problem! Our team of highly skilled graphic designers are here to help make your vision a reality. Contact us today to get started!  Just select "Design Team" on the form!

Q: Do you offer foiling?
A: Yes, for an additional fee. Please reach out to one of our Sustainability Advisors ( to outline the details of your request. They will be able to provide you with more information.

Q: Do you offer embossing?
A: Yes, for an additional fee. Please reach out to one of our Sustainability Advisors ( to outline the details of your request. They will be able to provide you with more information.  

Q: If I have a question about my design, or want to talk about a new design, where can I send and email? Can new customers email there as well?
A: You can reach us for all your design needs at We typically respond within 24 hours. You can also open a Support Ticket at our Help Desk for a faster response. We would be happy to discuss our products with you and come to an awesome design together!


Q: Do you offer rounded corners?
A: Yes, we can provide rounded corners for an additional $15 per set of 250 cards. *This service is only available for business cards.

Q: Is white considered a printing color?
A: Not typically. Because white is the default color of paper is white, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

Q: What is the difference between RGB and CMYK color? Is it Important?
RGB stands for Red, Green, and Blue. This scale is most commonly used in monitors, televisions, scanners, and digital cameras. CMYK is cyan, magenta, yellow, and black – “full-color printing”. When you combine all RGB light it creates white, whereas CMYK creates black. Subsequently, it is impossible for a printer to exactly reproduce a color that we see on our monitors. If possible, we recommend converting images or graphics in RGB to CMYK yourself, so you can adjust any changes before files are given to us.

Q: Why do the printed colors look different from the colors on my screen?
A: In short, printers and monitors produce colors in very different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

When color is critical it is best to allow extra time test prints and color adjustments.

Q: Why do colors differ when using offset printing versus digital printing?
A: Because the ink and toner mediums are different, the printed piece may have a slightly different result. Even though both types of printing use CMYK, the rasterization processes are different, which cause variations in color. In addition, if the file contains RGB elements, the different methods will produce varying results.

Q: What is variable data printing?
A: Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

Q: What is the most common size for business cards?
A: The standard dimensions of a printed business card are 3.5 x 2 inches. That's the finished card size. Many printed designs include bleed. The "bleed area" is an extra 1/8 inch of space for design elements or backgrounds that extend beyond the finished edges of your card. You can check out some of our products on our website.


Q: What is the total delivery time for my order?
The delivery time for your order is determined by two factors: Processing and Shipping. Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 3-5 business days for smaller parcel and 5-10 business days for larger items that ship Freight.

*NOTE - Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. Follow tracking information to learn more.

*NOTE - The following items typically require extra processing time:

  • Higher order quantities or Custom Engineering
  • Designs with foil, emboss, or deboss

Disclaimer: There’s a reason not many print shops want to print on hemp paper: getting it right takes hard work! We’ve spent years mastering the art and calibrating our machines specifically for our world renown hemp papers. So while printing in-house invoices and short-run print jobs is one thing, if you've got a bigger print job you want to get done, we're the experts! Reach out to one of our Sustainability Advisors ( and they'll walk you through any print project you can imagine.